Shipping Policy

We ship to United States delivery addresses only. We cannot ship to other countries, and we do not offer collection, pickup or in-person handover — Jumpy joys is an online-only store.

Free shipping on every order. No additional shipping charges are added at checkout. The price you see at checkout is the total you pay: there are no handling fees, packaging fees or surcharges added at the final step.

Orders are picked, checked and packed within 1-3 business days. We handle and dispatch orders Monday to Friday, excluding public holidays. Orders placed after 2:00 PM (America/New_York) begin handling on the next business day.

Once dispatched, parcels are in transit for 2-5 business days.

Total estimated delivery time is therefore 3-8 business days from the day you order, counted in business days and excluding weekends and public holidays.

You'll receive a dispatch email with a tracking number as soon as your parcel leaves us. You can also check your status at any time on our Track Your Order page using your order number and the email address used at checkout.

Carrier delays, severe weather and incorrect or incomplete addresses can extend delivery beyond our estimate. If your parcel has not arrived within 5 business days of the end of the estimate, or arrives damaged, email Contact@jumpyjoys.shop with your order number and we will investigate with the carrier and either replace the order or refund you in full.

Please check your delivery address before paying. We cannot change an address once a parcel has been dispatched. Orders returned to us as undeliverable are refunded in full once received back, within 7 days.