Customer information
Payment Policy
How on-site PayPal payments, configured checkout links, security, and tax are handled.
This page explains how you pay for an order on JUMPY JOYS, who processes that payment, what we can and cannot see, and how tax and currency are handled.
At a glance
- On-site payment method
- PayPal
- Accepted at checkout
- Pay with your PayPal account, or with a credit or debit card through PayPal.
- When you are charged
- At the time you place your order
- Currency
- All prices are listed and charged in USD
- Card data storage
- We never see or store your card number
- Sales tax
- Not collected at checkout
- Hidden fees
- None — the price shown is the price you pay
How you can pay
All payments on JUMPY JOYS are securely processed through PayPal using industry-standard encryption. We do not store your payment card information.
- Pay with your PayPal account, or with a credit or debit card through PayPal.
- Payment is taken at the time you place your order.
- PayPal is available for titles enabled for on-site checkout.
- Some titles may use the clearly identified external checkout link configured on their product page.
Security
Your card details are sent directly to PayPal over an encrypted (TLS) connection and are handled under PayPal's PCI DSS certified infrastructure. JUMPY JOYS never sees or stores your full card number, and no card details are kept on our servers.
Authorizations and declined payments
- If a payment is declined, no order is created. Your bank may briefly show a pending authorization, which it releases on its own.
- If a payment fails at the last step, nothing is charged — you can simply try again or use a different card.
- Refunds are always returned to the same card used for the original purchase. See our Return & Refund Policy.
Sales tax
JUMPY JOYS does not currently collect sales tax at checkout. Customers are responsible for any applicable use tax in their state.
Currency
All prices are listed and charged in USD.
Billing questions and unrecognized charges
Charges appear on your statement under our store name. If you see a charge you do not recognize, email support@jumpyjoys.shop with the date and amount and we will identify it for you within one business day — please contact us before opening a dispute so we can resolve it quickly.
Questions about this policy?
We answer every message ourselves and normally reply within one business day.
- Email: support@jumpyjoys.shop
- Phone: +1 (832) 425-4861 (Monday–Friday, 9:00 AM – 6:00 PM (CT))
- Mail: 2033 County Road 873A, Alvin, Texas 77511, United States — correspondence, returns, and refunds only; not a retail storefront.
Last updated: September 9, 2026 · JUMPY JOYS, an independently operated online bookstore in the United States.